Shipping Policy

Thank you for shopping with Hippotanicals! We carefully package every order to help ensure your products arrive safely while minimizing environmental impact.

United States

Free Shipping

• Free standard shipping on all U.S. orders over $50.

Standard Shipping

• Flat rate: $8.00
• Orders are typically processed within 1-3 business days.
• Delivery generally takes 2-7 business days after your order ships, depending on your location and carrier.

Express Shipping

• Flat rate: $20.00
• Orders are processed within 1-2 business days and shipped using an expedited service.

Please note that carrier delays due to weather, holidays, or other unforeseen circumstances are outside of our control.

Warm Weather Shipping

Because some of our products (such as lip balms and lotion bars) are made with natural ingredients, they may soften or melt during periods of extreme heat.

During warmer months, we recommend selecting Express Shipping whenever possible to reduce transit time.

For U.S. orders over $100, we include a complimentary eco-friendly insulation upgrade to help protect temperature-sensitive products during shipping.

Canada

We proudly ship to Canada.

Shipping rates are based on package weight:

• 0.00-0.99 lb: $14
• 1.00-1.99 lb: $20
• 2.00-2.99 lb: $30
• 3.00-3.99 lb: $40
• 4.00-4.99 lb: $50
• 5.00-6.99 lb: $55
• 7.00-8.99 lb: $60
• 9.00-9.99 lb: $65

For orders over 10 lbs, please contact us for a shipping quote.

Please allow approximately 2-4 weeks for delivery, as international shipments may be delayed by customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

If you have any questions about shipping, we're always happy to help. Please contact us before placing your order if you need assistance.

We recommend selecting the Express shipping option to help reduce the transit time for meltable products. For orders over $100, we are proud to offer a free upgrade for an eco-friendly insulation solution during hot summers. Our insulation is 100% biodegradable, compostable, and can be safely dissolved under warm running water. It is made from non-GMO corn.

Currently, we offer shipping to residents in the United States and Canada. We plan to expand to shipping to other countries in the future.

We do not test our products on animals. Our products have only been tested on willing family and friends.

Please do not use the product if you are allergic to any of the ingredients. We recommend that you perform a patch test before using our products. Please consult your doctor if you notice a rash or an adverse reaction.

Returns, Exchanges & Satisfaction Guarantee

At Hippotanicals, your satisfaction is important to us. Because our products are personal care items, we cannot accept returns due to health, hygiene, and product safety reasons.

Not Completely Satisfied?

If you're not completely satisfied with your purchase, please contact us within 20 days of receiving your order at hello@hippotanicals.com. While we do not accept returns or offer refunds on personal care products, we'll do our best to make it right. Depending on the situation, we may offer an exchange, replacement, or store credit at our discretion.

Exchanges

We are happy to exchange unused and unopened products within 20 days of delivery.

To request an exchange, please email hello@hippotanicals.com with:

• 
  Your order number
  
• 
  The item you'd like to exchange
  
• 
  The reason for the exchange
  

Products must be:

• 
  Unused and unopened
  
• 
  In their original packaging
  
• 
  Accompanied by proof of purchase
  

Customers are responsible for return shipping costs unless the exchange is due to our error or the product arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at hello@hippotanicals.com and include your order number along with photos of the issue.

We'll gladly replace the item or provide another appropriate resolution at no additional cost.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• 
  Opened or used personal care products
  
• 
  Sale or clearance items
  
• 
  Gift cards
  
• 
  Custom or personalized products
  

Questions?

If you have any questions about your order, please contact us at hello@hippotanicals.com. We're always happy to help and will do our best to ensure you have a positive experience with Hippotanicals.

Gently push the bottom of the tube with your finger. Slowly recap to close.

We use organic, unrefined coconut oil, shea butter, cocoa butter, and candelilla wax. Since there are no harmful chemicals nor stabilizers, the balm may melt and change consistency and color over time. This does not change the quality of the product. We recommend that you store your balm products in a cool, dry place, especially out of hot cars.

We use unrefined plant butters and oils, therefore it is natural for the oils to separate over time. Our lip balm tubes and skincare jars are made of biodegradable food grade paper. We do not line our lip balm tubes nor skin care jars with plastic, but there is a thin wax that lines the inside of the container. The separation of the natural oils may cause some darkening of the kraft paper container over time. This does not change the quality of the product. Keep lip balms and skin care products in a cool place; do not leave products in a hot car.

Our lip balms and skin care products have a recommended shelf life of 12 months. However, after the product is opened, we recommend using the product within 6 months, because the biodegradable packaging will start to degrade and change into a darker color. This does not change the quality of the product. Please ensure you maximize the life of your products by storing them in a cool and dry place. Avoid introducing your products to water to prevent mold and ensure the caps are placed back on immediately after use.

Yes! We are proud to say that our ingredients, personal health items, and even packaging materials are compostable, biodegradable and eco-friendly. We do not use any palm oil nor do we perform animal testing. We partner with suppliers and manufacturers who are also environmentally-focused. Additionally, with every order, a portion is donated to OneTreePlanted.org to plant trees all over the world!

Yes, our products are PETA certified vegan and cruelty-free.